Payment Methods
The Riviera Cinema accepts Visa, MasterCard, Cash and The Riviera Cinema Gift Card.
Gift Cards, Movie Money and Complimentary Ticket Policy
You agree to be bound by these terms and conditions by purchasing, activating, using or attempting to use The Riviera Cinema Gift Card. You warrant to us that you will comply with these terms and conditions and all applicable laws that these will not be used in any manner that is unlawful, misleading, deceptive or unfair. If you are giving a Gift Card to another recipient you must ensure that the recipient of The Riviera Cinema Gift Card is aware of the terms of conditions that apply and the relevant expiry date. The Riviera Cinema reserves the right to amend all or part of these terms and conditions at any time.
The Riviera Cinema Gift Cards can be purchased from the The Riviera Cinema or Online at rivieracinema.co.nz, The Riviera Cinema Gift Card purchased can be individually loaded with any value between $20 and $1000 and are valid for 3 years from date of purchase, once a Riviera Gift Card has been purchased it cannot be refunded or redeemed for cash, you should treat your Riviera Cinema Gift Card like cash. The Riviera Cinema Gift Card cannot be replaced if lost, stolen or damaged. The Riviera Cinema Gift Card can be used to purchase both Cinema Tickets and Concessions from the Candy Bar. At our discretion we may change our policies and procedures on lost, stolen or damaged Riviera Gift Cards, if we decide to do this we will publish details here on our website.
Movie Money Vouchers can only be purchased in bulk at The Riviera Cinema and are to be purchased in bulk at a minimum of 15 vouchers with no maximum restrictions, Movie Money vouchers are valid for 3 years or the expiry date indicated and cannot be exchanged or extended after this date. Movie Money vouchers are redeemable for 1 general admission ticket and cannot be exchanged for cash or refunded if lost or stolen. Movie Money vouchers cannot be redeemed on "Members Only Preview Screenings", "Promotional Screenings" or "Girls Night Out Screenings".
Movie Money Voucher Pricing:
15-49 @ $11.50pp per Movie Money Voucher
50-99 @ $10.50pp per Movie Money Voucher
100+ @ $9.50pp per Movie Money Voucher
Gift Cards and Movie Money can be posted and will incur a non refundable $4 postage fee.
Complimentary Ticket Passes are only issued at our discretion with an expiry date as indicated on the card and cannot be exchanged, extended or replaced after the specified date. Complimentary Tickets cannot be redeemed on "Members Only Preview Screenings", "Promotional Screenings" or "Girls Night Out Screenings". Complimentary Tickets are only redeemable for 1 general admission ticket unless otherwise specified, please note Complimentary Tickets are not for resale.
The Riviera Cinema Membership(s)
The Riviera Cinema Membership(s) discounted ticket price's are available on all sessions, we reserve the right to change the pricing of any and all Riviera Cinema Membership(s) ticket pricing without notice. Membership(s) are sold for a retail value and provide each purchaser with a 12 month Membership(s) from the date of purchase. The Riviera Cinema may request proof of photo graphic identification to verify themselves as being the current member upon request. Any lost or stolen card should be reported to our customer service staff a replacement card fee of $2 incl GST will apply for each re issued card with the lost card being immediately cancelled.
The Riviera Cinema Membership(s) can only be used once on any given session for example a Membership(s) with two people can only redeem two tickets for any given session and cannot redeem more tickets over multiple transaction's, doing so can and will result in immediate cancellation of your Membership(s). It is a Members responsibility to notify The Rivera Cinema of any change of contact information on their Membership(s). The Riviera Cinema Membership(s) remains the property of The Rivera Cinema at all times any misuse or breach of these terms and conditions may lead to the applicable Membership(s) being cancelled with no refund.
You will be required to provide personal information to The Riviera Cinema as part of the application process to obtain your Membership(s), if you do not provide that personal information to The Riviera Cinema we will not be able to complete your Membership(s) or offer you the associated offers, good or services. All personal information The Riviera Cinema collects as part of this Membership(s) will be maintained in accordance with Riviera Cinemas privacy policy.
The Members free ticket cannot be redeemed on any sessions labelled "Members Only Preview Screening", "Girls Night Out" and or any other "Special Event Screening" as these must be a paid ticket entry at the respective advertised ticket price. Upon sign up of The Riviera Cinema Membership(s) one free ticket for every person included on the Membership(s) which will then be redeemable immediately upon purchase.
Monday, Tuesday & Wednesday screenings are offered at a discounted rate for all Membership(s) holders only excluding School Holidays, Public Holidays and any Event Screenings. The Riviera Cinema reserves the right to hold "Members Only Preview Screenings" to any person or persons that hold a valid Riviera Membership(s). The Riviera Cinema from time to time will hold "Early Bird Sessions" which entitles any person or persons with a valid Membership(s) to a further discounted ticket.
Booking Fees
Tickets purchased on this website are inclusive of a Booking Fee per ticket charge which if a refund is required will be automatically refunded. The Riviera Cinema reserves the right to alter any and all fees from time to time and without notice.
Allocated Seating
Where allocated seating applies to a session you have the choice of choosing your own seat on the website. Otherwise seat allocation for tickets purchased via this website is on a “best available” basis.
Amount of Tickets per Customer or "Ticket Limits"
When purchasing tickets on this website you are not limited to a specified number of tickets for each movie session/event, unless you are purchasing Membership(s) tickets where discounted tickets will be limited to your current Membership(s) limit.
Censor Warning
Please check the censor warning before buying the tickets. Please also check for any additional ratings/entry restrictions that may be applicable for events/movies from time to time.
Identification
Where tickets requiring identification are purchased, suitable identification must be presented upon collection of the tickets. Failure to present suitable identification will result in the applicable tickets being forfeited and tickets to alternative suitable shows offered in their place.
Order Confirmation
If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm the Booking. Only you may be aware of any problem that has occurred during the purchase process. The Riviera Cinema will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.
Ticket Collection
Your Booking confirmation will be sent via an email to the email address that you entered on the Booking Confirmation page. This confirmation needs to be printed and shown at the Cinema Ticket Counter in order to obtain a physical ticket for entry to the movie session/event. Alternatively, you may provide the credit card used to purchase the tickets for picking up the tickets at the Cinema/Venue.
Refunds and Exchanges
Tickets purchased via this website are sold for a specific session only and are sold on a strict no-refund no-exchange and no-transfer basis unless required by law. Cinema tickets purchased and collected will only be refunded in full no more then 10 minutes into the start of the feature film, after this time Cinema tickets will not be refunded due to the relevant film licensing sales commission being reported.
GST and local taxes
Prices on this website include GST where applicable.
Pricing and Other Errors
If the amount you pay for a ticket is incorrect (regardless of whether because of an error in a price posted on this website or otherwise communicated to you), or you are able to order a ticket before its scheduled on-sale or pre-sale date or you are able to order a ticket that was not supposed to have been released for sale, then The Riviera Cinema will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of human error or a transactional malfunction of this website.
Cancelled/Postponed Events
Occasionally, events are cancelled or postponed by The Riviera Cinema. Should this occur, The Riviera Cinema will attempt to contact you and refund the amount as per the policy of The Riviera Cinema. The Riviera Cinema may, at its discretion, refuse to sell tickets to you or withdraw any tickets from sale via this website.
Need Help?
Contact The Riviera Cinema staff, during business hours, on TBA to request assistance with your Booking or Payment.
Modification of Terms
The Riviera Cinema reserves the right to change these terms and conditions or modify the website from time to time. The user shall be responsible for regularly reviewing these terms and conditions.
Privacy Policy
When purchasing tickets through this website you must provide personal details, including credit card billing information. Your credit card details are used for real-time billing of ticket purchases and are not retained on our server. To facilitate your ticket purchase your billing information is shared with our banking gateway partner. We will record your email address if you transmit it to us electronically. Your email address will only be used for the purpose for which you provide it and will not be added to a mailing list unless you request that this be done. We will not disclose your email address without your consent.
There are times that we may collect personal information from you such as Name, Date of Birth, Credit Card Details, Email Address and Phone Number. It is our intent to inform you before we do that and to tell you what we intend to do with the information, if you choose not to provide the information we request you can still visit The Riviera Cinema website but you may be unable to access certain options, offers and services.
Some of our web pages use cookies so that we can better serve you with customised information when you return to our site, cookies are identifiers which a website can send to your browser to keep on your computer to facilitate your next to our site you can set your browser to notify you when you are sent a cookie giving you the option to decide whether or not to accept it. The information we collect and analyse is used to improve our service to you.
Governing Law
These terms and conditions shall be construed in accordance with, and shall be governed by, the laws of New Zealand.