Terms and Conditions

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Terms & Conditions!

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Payment Methods 
The Riviera Cinema accepts Visa, MasterCard, Cash and The Riviera Cinema Gift Card.
 
Booking Fees
Tickets purchased on this website are inclusive of a Booking Fee per ticket charge which if a refund is required will be automatically refunded. The Riviera Cinema reserves the right to alter any and all fees from time to time and without notice.
 
Allocated Seating
Where allocated seating applies to a session you have the choice of choosing your own seat on the website. Otherwise seat allocation for tickets purchased via this website is a on a “best available” basis and is not available and the session is a general admit.
 
Amount of Tickets per Customer or "Ticket Limits"
When purchasing tickets on this website you are not limited to a specified number of tickets for each movie session/event.

Censor Warning 
Please check the censor warning before buying the tickets. Please also check for any additional ratings/entry restrictions that may be applicable for events/movies from time to time.
 
Identification
Where tickets requiring identification are purchased, suitable identification must be presented upon collection of the tickets. Failure to present suitable identification will result in the applicable tickets being forfeited and tickets to alternative suitable shows offered in their place. 
 
Order Confirmation
If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error          message or service interruption after submitting payment information, it is your responsibility to confirm the Booking. Only you may be aware of any problem        that has occurred during the purchase process. The Riviera Cinema will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation. 
 
Ticket Collection
Your Booking confirmation will be sent via an email to the email address that you entered on the Booking Confirmation page. This confirmation needs to be            printed and shown at the Cinema Ticket Counter in order to obtain a physical ticket for entry to the movie session/event. Alternatively, you may provide the credit card used to purchase the tickets for picking up the tickets at the Cinema/Venue. 

Refunds and Exchanges
Tickets purchased via this website are sold for a specific session only and are sold on a strict no-refund no-exchange and no-transfer basis unless required by law. 
 
GST and local taxes
Prices on this website include GST where applicable.
 
Pricing and Other Errors
If the amount you pay for a ticket is incorrect (regardless of whether because of an error in a price posted on this website or otherwise communicated to you), or  you are able to order a ticket before its scheduled on-sale or pre-sale date or you are able to order a ticket that was not supposed to have been released for sale,    then The Riviera Cinema will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of human error or a transactional malfunction of this website.

Cancelled/Postponed Events
Occasionally, events are cancelled or postponed by The Riviera Cinema. Should this occur, The Riviera Cinema will attempt to contact you and refund the amount as per the policy of The Riviera Cinema. The Riviera Cinema may, at its discretion, refuse to sell tickets to you or withdraw any tickets from sale via this website.
 
Need Help?
Contact The Riviera Cinema personnel, during business hours, on 021 242 6604 to request assistance with your Booking or Payment. 
 
Modification of terms
The Riviera Cinema reserves the right to change these terms and conditions or modify the website from time to time. The user shall be responsible for regularly reviewing these terms and conditions.
 
Privacy Policy
When purchasing tickets through this website you must provide personal details, including credit card billing information. Your credit card details are used for  real-time billing of ticket purchases and are not retained on our server. To facilitate your ticket purchase your billing information is shared with our banking gateway partner. We will record your email address if you transmit it to us electronically. Your email address will only be used for the purpose for which you provide it and will not be added to a mailing list unless you request that this be done. We will not disclose your email address without your consent. 
 
Governing Law
These terms and conditions shall be construed in accordance with, and shall be governed by, the laws of New Zealand. 


Terms & Conditions

Cinema is one of the last few places of true escapism in the modern world, do yourself and the people around you a favour and SWITCH OFF!
NO TALKING, TEXTING OR MOBILE DEVICE USE DURING THE FEATURE
Talking and illuminated phone screens are disruptive and distracting, and are prohibited during movies. If you need to have a conversation, take a call or send a message, please step outside.

AGE POLICY
We do not admit children under the age of 6 to screenings unsupervised, as they are unlikely to be considerate audience members. Children of all ages are of course welcome to attend screenings with legal guardians and or family members.

NO OUTSIDE FOOD OR DRINK
We are a small business and if we are to continue providing Oamaru with the latest in Cinema with an affordable ticket price we need your support and ask that you only take food purchased on the premise into the auditorium.

We do not tolerate harassment, discriminatory remarks or hate speech on our premises. Failure to comply with any of our policies or any direction by a staff member will result in immediate removal from the premises without refund.
                                                                                                       Conditions of Entry 
Recording Films is a Crime -  The Riviera Cinema takes the prevention of illegal recording of films seriously and no electronic equipment is permitted in cinemas. Recording or attempting to record films is a serious criminal offence and The Riviera Cinema will report all suspected offenders to police for prosecution.
Prams & Strollers  - Prams and Strollers may be taken into the Cinema however must be positioned in the designated wheelchair areas and they must not be left in aisles or exits. Please note that wheelchair users have priority over the use of designated wheelchair areas and we may direct prams or strollers to be positioned elsewhere to accommodate wheelchair patrons.
Policy on Bags in Cinemas - For security and safety reasons it is our policy to not allow large bags or backpacks into our Cinema, our staff can store these for you in a locked room while we are confident your belonging's are safe we will not accept responsibility should items go missing, please do not bring valuables with you.
Ticket Requirements - All patrons over the age of 3 are required to have a valid ticket that must be kept on their person at all times throughout the film. Patrons may be required to produce this ticket for inspection by Cinema Staff at any time while on the premises. One ticket entitles one patron one seat, infants or children under 3 years of age admitted without a ticket may occupy a seat if the Cinema is not full and the seat next to them is vacant. If the Cinema is full infants or children under 3 years of age admitted without a ticket must be accommodated on a ticket holding patrons lap if the Cinema is full personal items eg coats, bags etc must be placed on a ticket holding patrons lap.
Prohibited Items - No alcohol, bottles, cans, aerosol, glass, outside food or beverages, laser pointers, large bags, personal stereos, electronic equipment, roller blades, bicycles, scooters, skateboards or trolleys are permitted on The Riviera Cinema premises unless otherwise advised.
Age Related Ticket Purchases - Photo I.D. is required as proof of age for all films stated R13, R15, R16 or R18.
The Riviera Cinema May Refuse Entry - The Riviera Cinema reserves the right to refuse entry onto the premises and management reserves the right to request patrons leave the premises shall they breach any of these conditions of entry, no refund will be provided to a patron who is removed from the premises
CCTV  - For the safety and security of patrons and staff recorded video surveillance may be in use at all times in all locations on our premises.
No Smoking - In accordance with applicable laws and out of consideration for our patrons and staff The Riviera Cinema premises is strictly smoke free, smoking is not prohibited under any circumstances this includes any and all kind of vaping.
Feet & Footwear  - Please refrain from putting feet on seats or railings, entering the Cinema without footwear is prohibited and all patrons must have something on their feet at all times.
Payment Methods 
The Riviera Cinema accepts Visa, MasterCard, Cash and The Riviera Cinema Gift Card.
Gift Cards, Movie Money and Complimentary Ticket Policy
You agree to be bound by these terms and conditions by purchasing, activating, using or attempting to use The Riviera Cinema Gift Card. You warrant to us that you will comply with these terms and conditions and all applicable laws that these will not be used in any manner that is unlawful, misleading, deceptive or unfair. If you are giving a Gift Card to another recipient you must ensure that the recipient of The Riviera Cinema Gift Card is aware of the terms of conditions that apply and the relevant expiry date. The Riviera Cinema reserves the right to amend all or part of these terms and conditions at any time.

The Riviera Cinema Gift Cards can be purchased from the The Riviera Cinema or Online at rivieracinema.co.nz, The Riviera Cinema Gift Card purchased can be individually loaded with any value between $20 and $1000 and are valid for 3 years from date of purchase, once a Riviera Gift Card has been purchased it cannot be refunded or redeemed for cash, you should treat your Riviera Cinema Gift Card like cash. The Riviera Cinema Gift Card cannot be replaced if lost, stolen or damaged. The Riviera Cinema Gift Card can be used to purchase both Cinema Tickets and Concessions from the Candy Bar. At our discretion we may change our policies and procedures on lost, stolen or damaged Riviera Gift Cards, if we decide to do this we will publish details here on our website.

Movie Money Vouchers can only be purchased in bulk at The Riviera Cinema and are to be purchased in bulk at a minimum of 15 vouchers with no maximum restrictions, Movie Money vouchers are valid for 3 years or the expiry date indicated and cannot be exchanged or extended after this date. Movie Money vouchers are redeemable for 1 general admission ticket and cannot be exchanged for cash or refunded if lost or stolen. Movie Money vouchers cannot be redeemed on "Members Only Preview Screenings", "Promotional Screenings" or "Girls Night Out Screenings".

Movie Money Voucher Pricing:
15-49 @ $11.50pp per Movie Money Voucher
50-99 @ $10.50pp per Movie Money Voucher
100+ @ $9.50pp per Movie Money Voucher

Gift Cards and Movie Money can be posted and will incur a non refundable $4 postage fee.

Complimentary Ticket Passes are only issued at our discretion with an expiry date as indicated on the card and cannot be exchanged, extended or replaced after the specified date. Complimentary Tickets cannot be redeemed on "Members Only Preview Screenings", "Promotional Screenings" or "Girls Night Out Screenings". Complimentary Tickets are only redeemable for 1 general admission ticket unless otherwise specified, please note Complimentary Tickets are not for resale.
 
The Riviera Cinema Membership(s)
The Riviera Cinema Membership(s) discounted ticket price's are available on all sessions, we reserve the right to change the pricing of any and all Riviera Cinema Membership(s) ticket pricing without notice. Membership(s) are sold for a retail value and provide each purchaser with a 12 month Membership(s) from the date of purchase. The Riviera Cinema may request proof of photo graphic identification to verify themselves as being the current member upon request. Any lost or stolen card should be reported to our customer service staff a replacement card fee of $2 incl GST will apply for each re issued card with the lost card being immediately cancelled.

The Riviera Cinema Membership(s) can only be used once on any given session for example a Membership(s) with two people can only redeem two tickets for any given session and cannot redeem more tickets over multiple transaction's, doing so can and will result in immediate cancellation of your Membership(s). It is a Members responsibility to notify The Rivera Cinema of any change of contact information on their Membership(s). The Riviera Cinema Membership(s) remains the property of The Rivera Cinema at all times any misuse or breach of these terms and conditions may lead to the applicable Membership(s) being cancelled with no refund.

You will be required to provide personal information to The Riviera Cinema as part of the application process to obtain your Membership(s), if you do not provide that personal information to The Riviera Cinema we will not be able to complete your Membership(s) or offer you the associated offers, good or services. All personal information The Riviera Cinema collects as part of this Membership(s) will be maintained in accordance with Riviera Cinemas privacy policy. 

The Members free ticket cannot be redeemed on any sessions labelled "Members Only Preview Screening", "Girls Night Out" and or any other "Special Event Screening" as these must be a paid ticket entry at the respective advertised ticket price. Upon sign up of The Riviera Cinema Membership(s) one free ticket for every person included on the Membership(s) which will then be redeemable immediately upon purchase.

Monday, Tuesday & Wednesday screenings are offered at a discounted rate for all Membership(s) holders only excluding School Holidays, Public Holidays and any Event Screenings. The Riviera Cinema reserves the right to hold "Members Only Preview Screenings" to any person or persons that hold a valid Riviera Membership(s). The Riviera Cinema from time to time will hold "Early Bird Sessions" which entitles any person or persons with a valid Membership(s) to a further discounted ticket.
Booking Fees
Tickets purchased on this website are inclusive of a Booking Fee per ticket charge which if a refund is required will be automatically refunded. The Riviera Cinema reserves the right to alter any and all fees from time to time and without notice.
 
Allocated Seating
Where allocated seating applies to a session you have the choice of choosing your own seat on the website. Otherwise seat allocation for tickets purchased via this website is on a “best available” basis.
 
Amount of Tickets per Customer or "Ticket Limits"
When purchasing tickets on this website you are not limited to a specified number of tickets for each movie session/event, unless you are purchasing Membership(s) tickets where discounted tickets will be limited to your current Membership(s) limit.

Censor Warning 
Please check the censor warning before buying the tickets. Please also check for any additional ratings/entry restrictions that may be applicable for events/movies from time to time.
 
Identification
Where tickets requiring identification are purchased, suitable identification must be presented upon collection of the tickets. Failure to present suitable identification will result in the applicable tickets being forfeited and tickets to alternative suitable shows offered in their place. 
 
Order Confirmation
If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm the Booking. Only you may be aware of any problem that has occurred during the purchase process. The Riviera Cinema will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation. 

Ticket Collection
Your Booking confirmation will be sent via an email to the email address that you entered on the Booking Confirmation page. This confirmation needs to be printed and shown at the Cinema Ticket Counter in order to obtain a physical ticket for entry to the movie session/event. Alternatively, you may provide the credit card used to purchase the tickets for picking up the tickets at the Cinema/Venue. 
 
Refunds and Exchanges
Tickets purchased via this website are sold for a specific session only and are sold on a strict no-refund no-exchange and no-transfer basis unless required by law. Cinema tickets purchased and collected will only be refunded in full no more then 10 minutes into the start of the feature film, after this time Cinema tickets will not be refunded due to the relevant film licensing sales commission being reported.
 
GST and local taxes
Prices on this website include GST where applicable.
 
Pricing and Other Errors
If the amount you pay for a ticket is incorrect (regardless of whether because of an error in a price posted on this website or otherwise communicated to you), or you are able to order a ticket before its scheduled on-sale or pre-sale date or you are able to order a ticket that was not supposed to have been released for sale, then The Riviera Cinema will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of human error or a transactional malfunction of this website.

Cancelled/Postponed Events
Occasionally, events are cancelled or postponed by The Riviera Cinema. Should this occur, The Riviera Cinema will attempt to contact you and refund the amount as per the policy of The Riviera Cinema. The Riviera Cinema may, at its discretion, refuse to sell tickets to you or withdraw any tickets from sale via this website.
 
Need Help?
Contact The Riviera Cinema staff, during business hours, on TBA to request assistance with your Booking or Payment. 
 
Modification of Terms
The Riviera Cinema reserves the right to change these terms and conditions or modify the website from time to time. The user shall be responsible for regularly reviewing these terms and conditions.
 
Privacy Policy
When purchasing tickets through this website you must provide personal details, including credit card billing information. Your credit card details are used for real-time billing of ticket purchases and are not retained on our server. To facilitate your ticket purchase your billing information is shared with our banking gateway partner. We will record your email address if you transmit it to us electronically. Your email address will only be used for the purpose for which you provide it and will not be added to a mailing list unless you request that this be done. We will not disclose your email address without your consent. 

There are times that we may collect personal information from you such as Name, Date of Birth, Credit Card Details, Email Address and Phone Number. It is our intent to inform you before we do that and to tell you what we intend to do with the information, if you choose not to provide the information we request you can still visit The Riviera Cinema website but you may be unable to access certain options, offers and services.

Some of our web pages use cookies so that we can better serve you with customised information when you return to our site, cookies are identifiers which a website can send to your browser to keep on your computer to facilitate your next to our site you can set your browser to notify you when you are sent a cookie giving you the option to decide whether or not to accept it. The information we collect and analyse is used to improve our service to you.


Governing Law
These terms and conditions shall be construed in accordance with, and shall be governed by, the laws of New Zealand. 

Film Classifications

Please read the below NZ Classifications poster carefully - note that current ID may be required to be presented at the cinema for any films carrying a Restricted classification in NZ.
The Riviera Cinema is required to do this by law - please do not be offended if we request identification for anyone that may appear under-age. For more information call the freephone number or visit the official Government website provided on the poster below. 


Ratings

Film Classifications

Please read the below NZ Classifications poster carefully - note that current ID may be required to be presented at the cinema for any films carrying a Restricted classification in NZ.
The Riviera Cinema is required to do this by law - please do not be offended if we request identification for anyone that may appear under-age. For more information call the freephone number or visit the official Government website provided on the poster below. 


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